Terms of Service

These Terms of Service govern access to and use of the Rovax platform and its services. Together with the Privacy Policy and the Acceptable Use & Anti-Spam Policy, they form the agreement between you and Rovax.

1. Who we are and acceptance

1.1 These Terms are entered into between TIMELY.AI TECNOLOGIA DA INFORMACAO LTDA. ("Rovax" or the "Company"), a Brazilian company registered under CNPJ 63.091.959/0001-08, headquartered at Pais Leme, nº 215, Conj 1713 E 1 VG, CEP 054-24150, São Paulo-SP, Brazil, and you, the User, an individual or legal entity that signs up for and uses the services available at https://www.rovax.io (the "Platform").

1.2 By creating an account or using the Platform, the User confirms having read, understood and agreed to these Terms, the Privacy Policy and the Acceptable Use & Anti-Spam Policy. Anyone accepting on behalf of a company represents that they have authority to bind it.

1.3 These Terms supersede any prior proposals, agreements or understandings, oral or written, on the same subject.

2. Our services

2.1 Rovax is an AI agent platform for businesses. It lets users create agents connected to AI providers and third-party integrations to automate processes such as customer support, sales, calendar management and personal assistance.

2.2 The Platform operates on a credit system. Each recorded interaction consumes credits, and consumption varies by the language model used.

2.3 The Platform may be updated, expanded or adjusted at any time. The features and limits of each plan are defined by Rovax.

3. Account and User responsibilities

3.1 To use the Platform, the User must register, provide accurate and up-to-date information and, depending on the plan chosen, pay the corresponding fees. Personal data provided is processed under the Privacy Policy.

3.2 The User represents and agrees to:

• be legally capable and have authority to accept these Terms;
• safeguard login credentials, use a strong password and monitor account activity;
• be responsible for all data entered, for the content of messages and emails sent by their agents, and for the configuration and training of the artificial intelligence;
• have a legal basis and, where required, consent to process the personal data of their own customers and contacts on the Platform;
• cooperate with Rovax in investigations of misuse.

3.3 The User is prohibited from, among other acts listed in the Acceptable Use & Anti-Spam Policy:

• using the Platform for unlawful purposes;
• reverse engineering, or reselling or redistributing API access without authorization;
• sending unlawful, obscene or defamatory content, or content that infringes third-party rights, including copyright;
• sending false or misleading communications, spam or unsolicited bulk messages;
• impersonating another person or organization without authorization.

4. Payments and credits

4.1 To use paid features, the User must choose one of the plans available at https://www.rovax.io.

4.2 Unused credits do not roll over to the following month. Features, payment methods and prices may be updated by Rovax, without retroactive effect on periods already paid.

4.3 Contracted amounts are adjusted annually, every 12 (twelve) months, by the accumulated variation of the IGPM/FGV index or another official index that replaces it.

4.4 Campaigns, promotions and special conditions may be offered at any time, including exclusively to new Users.

4.5 Subscriptions are recurring and renew automatically at the end of each period unless the User turns off auto-renewal in the account settings before the current period ends.

5. Free trial and cancellation

5.1 The User is entitled to a 7 (seven) day free trial on the Platform's entry tiers, during which the Platform may be used at no cost and cancelled at any time.

5.2 Cancelling a paid plan stops subsequent renewals and keeps access until the end of the cycle already paid. No refunds are provided, since the free trial allows prior evaluation of the service.

5.3 Cancellation must be requested through the Platform dashboard or the official support channels.

6. AI agents

6.1 The Platform uses generative AI. Agent responses and actions may contain inaccuracies, and Rovax does not warrant that they are error-free. The User must review results and configure agents according to the risk of each use.

6.2 The User is responsible for the instructions given to agents, the automations they configure and the actions taken on their behalf, including the use of automated messages.

7. Agent email (@mail.rovax.io)

7.1 The account-owning User may assign each agent its own email address on the mail.rovax.io domain (the "agent inbox"). Email sending and receiving is provided with the support of Amazon SES (Amazon Web Services), region us-east-1.

7.2 An agent sends email only at the User's explicit request in a conversation, or in an automation the User configured. Every send goes through automated review, and higher-risk sends (for example, with attachments or a modified Reply-To) require human approval before they go out.

7.3 Agent email is intended for transactional, one-to-one communication, such as replies, sign-ups, confirmations and contact with people the User has indicated. Bulk marketing, purchased or scraped lists, high-volume cold outreach, phishing, sender spoofing, deceptive content and sending to people who asked not to receive messages are prohibited, as set out in the Acceptable Use & Anti-Spam Policy.

7.4 Bounces and complaints trigger automatic suppression of the recipient, who stops receiving sends. Opt-out requests are honored, and the User may not circumvent them through another address, agent or account.

7.5 Rovax may apply sending limits and may suspend or terminate the sending ability of accounts with elevated bounce or complaint rates or suspected abuse, without prejudice to the other measures in Section 8.

7.6 The User is responsible for complying with the laws applicable to electronic communications, including the LGPD, the GDPR where applicable, and the CAN-SPAM Act. Stored email content is retained for 90 (ninety) days and then automatically deleted, and data is scoped per company, as described in the Privacy Policy.

8. Suspension and termination

8.1 Rovax may suspend or terminate an account, in whole or in part (including only email sending), in case of:

• breach of these Terms or the Acceptable Use & Anti-Spam Policy;
• non-payment;
• abusive use, malicious activity or suspected fraud;
• false information;
• elevated bounce or complaint rates;
• a court order or legal requirement;
• risk to the integrity, security or reputation of the Platform and its email infrastructure.

8.2 Where possible, the User will be notified. In case of immediate risk, the measure may be applied before notice.

9. Privacy and data protection

9.1 Personal data is processed in accordance with the LGPD and, where applicable, the GDPR, as described in the Privacy Policy.

9.2 When the User enters third-party personal data into their agents, Rovax acts as a processor of that data on the User's behalf, and the User is the controller.

10. Intellectual property

10.1 The Platform, its brand, software and content are the exclusive property of Rovax or its licensors. These Terms grant the User no rights beyond use of the Platform.

10.2 The User retains ownership of the data and content they enter and grants Rovax the license necessary to operate the service.

11. Third-party services

11.1 The Platform integrates third-party services, such as AI, email and payment providers. Rovax is not responsible for external services, which are governed by their own terms.

12. Service interruptions

12.1 The service may be interrupted, without entitlement to compensation, for maintenance, unforeseeable events or force majeure, third-party actions, or power, telecommunications or third-party infrastructure failures. Rovax does not guarantee uninterrupted or error-free operation.

13. Limitation of liability

13.1 To the maximum extent permitted by law, Rovax is not liable for outdated or inaccurate data supplied by the User, for the content of messages sent, for the training and configuration of the AI, for misuse of the Platform, for third-party malicious software, or for financial losses arising from use of the service.

13.2 The User accepts the risks inherent in the use of artificial intelligence technology.

14. General provisions

14.1 The invalidity of any provision does not affect the others.

14.2 Rovax may update these Terms. The current version is always available on this page with its last-updated date. Continued use of the Platform after an update constitutes acceptance of the new version.

15. Governing law and venue

15.1 Brazilian law applies.

15.2 The courts of the Judicial District of São Paulo-SP, Brazil, are elected as the venue.

16. Contact

Questions, requests and abuse reports: [email protected], or through the website https://www.rovax.io.